Returns & Exchanges

At Urban Sophistication, we want you to be completely satisfied with your purchase. If your new pieces aren't quite right, we offer a seamless 30-day return policy for all unworn and tagged items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided by the portal, then drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.